Privacy Policy
“We believe in walking beside each person, listening to what matters most to them, and supporting their journey with dignity, respect, and choice.”
Last Updated: October 2026
Pathways to Silver Birch is committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, and safeguard personal information submitted through our website.
1. Information We Collect
We collect personal information that you provide voluntarily through our contact and intake forms, including:
Contact details such as your name, email address, phone number, and mailing address.
Inquiry and referral details regarding requested services (Traumatic Incident Reduction, Behaviour Support, or Compassionate Senior Care).
Preliminary notes, goals, or concerns submitted to help us assess service suitability.
We also collect standard, non-identifying website data (such as browser type, pages viewed, and device type) through website cookies and analytics tools to optimize website performance.
2. How We Use Your Information
We use the information collected solely to:
Review and respond to your direct inquiries and service consultations.
Process client and professional agency referrals.
Determine appropriate service fit and coordinate care delivery.
Maintain standard operational communication and client support.
We do not sell, rent, trade, or share personal information with third parties for commercial or marketing purposes.
3. Data Confidentiality & Storage
In accordance with Canadian privacy standards (including the Personal Information Protection and Electronic Documents Act / PIPEDA), all personal and inquiry data is handled with strict confidentiality. Information submitted through web forms is stored on secure, encrypted systems and accessed only by authorized personnel responsible for service intake and care planning.
Please note that standard web forms and email transmissions are not entirely immune to interception. Avoid sending highly sensitive medical records or financial details through standard website forms.
4. Third-Party Services
Our website is built on Squarespace and may utilize standard analytics and scheduling integrations. These third-party providers process data according to their own privacy and security policies.
5. Access and Corrections
You may request access to, correction of, or deletion of the personal information we hold by contacting us directly.
6. Contact Information
For questions regarding this Privacy Policy or your personal information, contact:
Pathways to Silver Birch
Primary Contact: Crystal Eltringham
Email: info@pathwaystosilverbirch.com
Phone: 519-562-6028
“Support begins with connection and grows through understanding.”